Consumer Reference Group

The CLC has asked former Council Member and experienced consumer advocate Teresa Perchard to establish and lead a new Consumer Reference Group to inform the work of the CLC in the development and application of regulatory policy.

Teresa recently completed her second and final four-year term as a Council Member. She has a background with Citizens Advice, leading their policy and advocacy work for 13 years, and experience from a wide range of both front-line and non-executive roles relating to consumer advocacy and regulation in a number of markets. 

The Consumer Reference Group brings together individuals with diverse backgrounds in consumer affairs to act as a sounding board providing informal advice, insight and challenge to the CLC, with the aim of boosting the consumer input to our consultations and policy development.

The Group currently includes representatives of

• The Homeowners Alliance
• The National Consumer Federation (NCF)
• The Legal Ombudsman

As well as Mark McLaren, independent Consumer Advocate (also a non-Exec Director of The Property Ombudsman and member of the Legal Services Consumer Panel).

It is intended that its membership will continue to grow.

Teresa Perchard is also the CLC’s representative on the Challenge and Advisory Group of the Office for Legal Complaints.