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Tips for complaints handling

12 January 2015

View these handy tips created by CLC on complaint handling.

Conveyancing Focus Groups

08 January 2015

In December 2014 the CLC held separate focus groups of CLC conveyancers and users of conveyancing services. These were held in London and Manchester. The groups were small and not intended to be representative. The intention was to identify some points for further exploration in the areas of:

  • The use and impact of client care letters
  • Effectiveness of signposting clients to the CLC and LeO
  • Expectations of Professional Indemnity Insurance and the CLC’s Compensation Fund

Publication of Disciplinary Information

06 January 2015

  1. Following consultation, the Council agreed, in its July 2014 meeting, to publish dates and locations of forthcoming Adjudication Panel misconduct hearings and formal determinations of conduct complaints heard by the Panel – please see the CLC’s Interim Response to the Consultation published last September for more information on this. In its October and December meetings the Council discussed the following related items:
a. Naming of respondents and a summary headline of the issue, prior to Adjudication Panel hearings;

b. Regulatory and Other information to be published.

Changes to CLC handook

05 January 2015

In December 2014, the CLC made 3 Exemption Direction applications to the Legal Services Board, related to a range of technical and minor drafting alterations to the CLC Handbook and associated documents:

  1. CLC Anti-Money Laundering and Combating Terrorist Financing Code additions – safeguards duplicated from Mortgage Fraud Code
  2. Changes to timeframes of First Tier Tribunal (and other) – impacts upon the determination and appeal timeframes of a number of arrangements, as set out by the LSB  
  3. 3. CLC Handbook Introduction – removal of a time-specific provision.

Transition of the HMRC website to GOV.UK

22 December 2014

Stamp Taxes and ATED guidance for consumers from the HMRC website moved to GOV.UK on 18th Dec. 

The reasons behind making the move is because government is changing - to become ‘digital by default’. A big part of that is moving all public-facing government websites to just one site at www.gov.uk. Most departments have already made this ‘transition’ to GOV.UK - now it’s the turn of our website to do the same. 

Important changes to stamp duty land tax

03 December 2014

The Chancellor's Autumn Statement announced a major reform of SDLT for residential property transactions. With effect from 4 December 2014 the structure, rates and thresholds are being changed.  

 

 

Cost of Regulation - Have Your Say

27 November 2014

Take part in the Legal Services Board's survey

Individual and entity licence renewal 2014 – Deadline extension

31 October 2014

Thank you to all those of you who have used the new online system to renew your licence already.  Your certificates will be coming to you by email over the course of the next week.  

In view of the difficulties that some people have experienced, we have extended the deadline of online renewal and payment until Wednesday 5th November. All current licences remain vaild until that time. 

Probate Apprenticeship Announced

23 October 2014

A consortium of probate practices and experts, supported by the CLC, has been successful in its application to develop an apprenticeship in Probate as part of the Government’s Trailblazer 3 scheme.

HSBC Panel Registration Now Open

09 October 2014

Instructions for registration are being sent today to all CLC firms.